We offer worldwide shipping. Kindly note that we do not ship to PO boxes, parcel lockers, APO or FPO addresses at this time.

North America: Canada, Puerto Rico, United States of America

Oceania: Australia, New Zealand

Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United Kingdom

Asia: Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand

Middle East: Qatar, Saudi Arabia, United Arab Emirates

We offer free shipping worldwide on orders over $50 USD, with possible changes upon the company’s decision. For orders less than $50 USD, a fixed rate of $8.99 USD is applicable for worldwide shipment. 

Please visit our Shipping Policy page for more information.

You can track your order on our Track Your Order page.

Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day.

If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out by emailing us at info@redretrojewel.com within 24 hours of placing the order.

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.

Please visit our Return & Refund Policy page for more informatin about order cancellation.

Merchandise that is unworn and in the original packaging can be returned within 14 days with the packing slip included with the product.

Please visit our Return & Refund Policy page for more information.

Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email!

We are a local family-run jewelry studio and all merchandise is made with love here in Vancouver, Canada.

Please take a look at our size chart for more information and how to take accurate measurements.